Multi-company SaaS
One platform, isolated tenants. Every company gets its own branding, staff, departments and data — reached by a private company code.
A multi-tenant support ticket backoffice — tickets, smart escalation, SLAs, CSAT, analytics and two-way API sync. Sign in with your company code.
From the first ticket to the closing CSAT rating, every step of the support lifecycle lives in one place.
One platform, isolated tenants. Every company gets its own branding, staff, departments and data — reached by a private company code.
Reply, add internal notes, reassign, transfer between departments, merge duplicates, bulk-action and CSV-import — all from one queue.
Cross-department, agent-to-agent, and head-to-CEO SLA escalation. A cron sweep moves stalled tickets automatically so nothing sits idle.
Status and priority donuts, tickets-over-time trends, per-department and per-staff breakdowns — updated as your team works.
Per-department resolution SLAs with breach badges and one-shot assignee alerts, so deadlines are visible before they slip.
A public post-resolution rating page captures a 1-5 score and comment from the customer and rolls it into your analytics.
Branded SMTP emails on create, assign and resolve, with fully customisable per-company templates.
Pull staff and departments from your own systems, or let your servers pull from ours with scoped API keys and an IP allowlist.
Case types, ticket types, priorities, tags, issue types and canned-response macros — shaped to how your team actually works.
A guided tour of the whole product — it advances on its own, or tap a dot to jump. Hover to pause.
Real screens from the backoffice — and yes, the whole product ships with light and dark themes.
A live command centre: open vs. resolved, SLA health, CSAT and volume trends, broken down by department and agent — powered by real-time charts.
Colour-coded status and priority, assignee avatars and instant filters. Select many at once for bulk assignment, transfer or close.
A single timeline holds customer replies, agent responses and internal-only notes. Public replies are emailed automatically; notes stay in-house.
Map how tickets move between departments, define agent-to-agent fallbacks, and set the head-to-CEO SLA — a cron sweep enforces it all automatically.
| From ↓ / To → | Ops | Pay | Adv | KYC |
|---|---|---|---|---|
| Ops | — | · | · | |
| Pay | · | — | · | |
| Adv | · | · | — | |
| KYC | · | · | — |
Every role sees its own navigation and permissions — enforced server-side, not just hidden in the UI.
The whole platform, every tenant.
One company, end to end.
The tickets they own.
Enter your company code to sign in. No code yet? Reach out and we'll set you up with a live demo.
Don't have a company code? Contact us for a demo